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Learn To Sell > Closing the deal

  1. Receive an email from us
  2. Check your profile
  3. Contact your buyers
  4. Receive payment
  5. Prepare invoice
  6. Ship items
  7. If you do not get paid

Once the deal is closed successfully our job is done and you take over! From here on it is up to you, to finish the process. To help you get through this process as easy as possible, follow steps in this section. Also, please read our Seller’s responsibility policy, Terms and conditions and selling rules about seller’s and buyer’s responsibilities on closing the deal.  


To close the deal, please follow these steps:


Receive an email from us

After the deal is closed successfully you and your buyers will receive an email from us that the deal is on. Each email also contains additional steps, basic rules and instructions you should follow.


Check your profile

Check your profile to confirm that the deal was closed successfully. Red alert notification bar will appear at the top of your profile, saying “There are items waiting to be shipped. SHIP NOW”. It will stay on until you take all the necessary actions. Go to your profile, and click the CLOSED deals tab in MY ITEMS home screen and check the status of the deal. Green SHIP NOW! Sign should be blinking next to successfully closed deal.


Contact your buyers

After you confirmed that the deal was closed successfully, you will need to contact your buyers.


Report and ship:

To get all the information about your buyers, click the “Report and ship” button. Detailed information will appear.

Print or export contact information:

Print or export contact and delivery information of all joined buyers. You will then use this information to get buyers shipping addresses.


Send an email:

Send an email to each joined buyer. We recommend that you create a template document with all fixed information (your company, items etc.) and use it for every deal. Use the information from “Report and ship” form. The email must contain all the following information (you can download email HTML template here):


Product title:

Product title should be the same as published in your listing.



Number of items individual buyer ordered.


Product price per unit:

Must be the same as listed in the closed deal and must include shipping costs and VAT, TAX-es and fees. Read more about prices and fees in Set the price section and our fee policy.


Total price: Grand total depending on quantity ordered. For example. If listed price for one unit is £10 and the buyer ordered 3 pieces, total price would be £30.


Shipping address:

Buyers shipping address including name.


Your company information:

Company name, address, contact and VAT number.


Payment methods:

You can only demand payments you listed within your payment methods in your deal, unless otherwise agreed with individual buyer. Read more about payment methods in Payment section and in our Payment policy.


  • Bank transfer: Provide all necessary information:
    • Your company information (company name and physical address).
    • Bank BIC number (for example: BIC: INGBNL2A). Learn about BIC.
    • Bank account number – IBAN (for example: NL96INGB0004733929). Learn about IBAN.
    • Bank address (address of the bank you have your account at).


  • PayPal:
  • Skrill (Money bookers):
  • Credit card:
  • Other payment methods, like Western Union are prohibited. Please read our Payment policy for more detail.


Include note:

Your order will not ship until we receive your payment.”


Delivery time:

You must specify the delivery time. Delivery time must be the same as listed in the closed deal. You are legally obliged to ship your items within listed delivery time after receiving the payment from an individual buyer. Learn more about delivery in Delivery section and our Delivery policy.


Tracking number:

Make sure to get tracking number for every package from you carrier and notify your buyers of shipment status.


Legal notice:

Be sure to add a legal notice at the bottom of your email:


  • How and when buyers can cancel an order. According to our Payment policy and distance selling regulation, every buyer has the right to cancel his/hers order within 7 working days from successfully closed deal.
  • Who pays for returning goods. According to our Returns and refunds policy and Mutual respect policy you should include the following note: “If a buyer returns items without ineligible reason he pays posting costs. If the return reasons are eligible, seller pays posting costs.”
  • Your address where complaints can be sent.
  • Any guarantees or after-sales services you offer.


Thank you note:

Make sure to include a nice thank you note.


Receive payment

We recommend that you always receive your payments before shipping the items. Read our Payment policy and Payment section to learn more about payments.

Prepare invoice

Every shipment must include official invoice. Read more about how to prepare an invoice in Issue and Invoice section.

Ship items

After you get paid, it’s time to ship your items. Make sure, your items arrive in a good condition. Learn more about shipping your items in Shipping section.


  1. To finish the process go to your profile and view “Report and ship” form in the closed deals tab.
  2. When you are certain, that you received all payments, click the “SHIP NOW” button at the top of the page. This will change all joined users status to SHIPPED. Delivery time countdown starts now!
  3. Ship your items within the delivery time you specified in your listing form the day, you received the payment from your buyers.
  4. Create and print labels using the information from our “Report and ship” form in your profile.
  5. Choose an appropriate packaging for your items. Read more about packaging in Wrap and pack section.
  6. Enclose an invoice, tracking number and a thank you note.
  7. Choose the best carrier for the job. See Shipping section for details.


If you do not get paid

Learn more about this in Payment section and our payment policy.

Contact Us

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